FORTHNET S.A. is a leading provider of broadband network services in Greece. The company was established in 1995 to be the first commercial Internet Service Provider in the country. Starting from the Internet access services arena in 1995 up to today, FORTHNET has entered both the telecommunications and network services business, being a convergent services provider offering from voice telephony to Internet and value-added services. The company has a total of 450.000 subscriber lines and FORTHNET customer base comprises a major part of the Greek Internet community and the market of alternate voice telephony & network providers. FORTHNET utilizes and integrates technological solutions on the basis of the latest telecommunications prototypes to develop and provide new services on the Network. FORTHNET has established its Research & Development department in the Science & Technology Park of Crete. It designs, develops and evaluates the application of modern services management through operation support systems, as well as security management systems. It also develops information systems for the SMEs and for the realization and provision of eServices. Core server technology, integration capability and web interface customization are within the technological skills of the R&D team, based upon object-oriented development with C++, Java/J2EE on various operating platforms. The approach of R&D in FORTHNET is market-driven, aiming at (i) delivering prototypes, experimental results and proofs of concept for application of innovative technologies into eServices and networking, and (ii) transferring know-how and facilitating the transition of production and commercial activities to modern technologies and services. FORTHNET, through its R&D activity, has 10 years of experience in European projects, either as a coordinator or a contractor.